On-board complaint procedures
Order on complaints on board Danish ships
The shipowner is responsible that a written procedure is drawn up for the treatment of employee complaints. It must be stipulated in the complaint procedure that complaints must be given to the seafarer's superior.
The complaint procedure must ensure that the complaint is promoted without any groundless delay to provide the employee with a reasonable possibility of bringing the complaint further.
The complaint procedure drawn up must contain protective measures against the risk of personal persecution.
The procedure must at all times entitle the plaintiff to be accompanied or represented during the complaint procedure.
All complaints and decisions related to the complaints must be recorded on board and the plaintiff must receive a copy.
All employees must, as an addition to their employment contracts, be furnished with a copy of the procedures on complaints on board the ship.
Moreover, reference is made to the order that must be available on board the ship and can be found in an English version on the webpage of the Danish Maritime Authority (www.dma.dk).