Complaint options for passengers

If you want to file a complaint

If you believe that your passenger rights have not been met, you can file a complaint. Firstly, you must file a written complaint with the shipping company that transported you or with the terminal operator if your complaint concerns the port terminal.

If you do not receive a reply from the shipping company or the terminal operator within a two-month period, or if you are not satisfied with the reply, you can choose to proceed with the case.

​Complaint forms

Complaints about voyages from another EU country to Denmark

Please note that, if you would like to file a complaint about a voyage from another EU country to Denmark, you must forward your complaint to the authority in the EU country from which your voyage departed.

 Relateret indhold



Maritime Regulation and Legal Affairs
Maritim regulering og jura
+45 72 19 60 00