If you want to file a complaint
If you believe that your
passenger rights have not been met, you can file a complaint. Firstly,
you must file a written complaint with the shipping company that
transported you or with the terminal operator if your complaint concerns
the port terminal.
If you do not receive a reply from the
shipping company or the terminal operator within a two-month period, or
if you are not satisfied with the reply, you can choose to proceed with
Complaints about voyages from another EU country to Denmark
note that, if you would like to file a complaint about a voyage from
another EU country to Denmark, you must forward your complaint to the
authority in the EU country from which your voyage departed.