Passenger rights

Image of cruise ship
​As a passenger on sea voyages, you have rights pursuant to EU regulation no. 1177/2010. In addition, disabled passengers have a number of supplementary rights.

EU regulation no. 1177/2010

Report on enforcement of the passenger rights regulation (2017)

Read more about passenger rights

Download the app on passenger rights

If you want to file a complaint

If you believe that your passenger rights have not been met, you can file a complaint. Firstly, you must file a written complaint with the shipping company that transported you or with the terminal operator if your complaint concerns the port terminal.

If you do not receive a reply from the shipping company or the terminal operator within a two-month period, or if you are not satisfied with the reply, you can choose to proceed with the case.

Read more in the guidance about complaints

Decisions made by the Danish Maritime Authority

Complaint forms

Complaint about general passenger rights

Complaint about special passenger rights for disabled persons

Complaints about voyages from another EU country to Denmark

Please note that, if you would like to file a complaint about a voyage from another EU country to Denmark, you must forward your complaint to the authority in the EU country from which your voyage departed.

See a list of other EU countries' complaint bodies


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