Order on complaints on board Danish ships
The shipowner is responsible that a written procedure is drawn up for the
treatment of employee complaints. It must be stipulated in the complaint
procedure that complaints must be given to the seafarer's superior.
complaint procedure must ensure that the complaint is promoted without any
groundless delay to provide the employee with a reasonable possibility of
bringing the complaint further.
The complaint procedure drawn up must
contain protective measures against the risk of personal
The procedure must at all times entitle the plaintiff to be
accompanied or represented during the complaint procedure.
complaints and decisions related to the complaints must be recorded on board and
the plaintiff must receive a copy.
All employees must, as an addition to
their employment contracts, be furnished with a copy of the procedures on
complaints on board the ship.
Moreover, reference is made to the order
that must be available on board the ship and can be found
on our webpage.
Complain about working and living conditions